Frequently Asked Questions
What is your shipping Policy?
We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business days via USPS Priority Mail.
We are currently facing a 9 business day delay for most of our orders (15 business days total production for most prints). Our team is diligently working to get orders out. We are working as efficiently as possible while following required guidelines to ensure the safety of our workers.
What is your Policy on Returns/Exchanges/Refunds?
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact us.
How can I keep up with your new work?
To be added to our email list, please join our Newsletter. Any time I add a new work of art to my web page, I will send out a note to everyone on the list.